Page 3

INTRODUCTION

Page 4

MESSAGE FROM
THE CHAIR

Page 5

YOUR HOUSING GROUPS' YEAR IN NUMBERS

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INVESTMENT

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A YEAR IN NUMBERS:
REPAIRS

Page 8

A YEAR IN NUMBERS:
BUILDING NEW HOMES

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A YEAR IN NUMBERS:
CUSTOMER SERVICE

Page 10

A YEAR IN NUMBERS:
RENGENTION & COMMUNITIES

Page 11

VALUE FOR MONEY

Page 12

CUSTOMER INVOLVEMENT

Page 13

DELIVERING BETTER SERVCES DIFFERENTLY