WELCOME TO YOUR HOUSING GROUP’S CUSTOMER ANNUAL REPORT 2017-18.

After two years of transformation we are ready and committed to working better and smarter to benefit you. While the housing sector continues to face pressure to deliver more for less, we are now in great shape to move forward.


We are building 5,700 new homes over the next five years and spending more than £54m to improve the ones we already have. Our focus will remain on you, our customers, as we seek to improve services and build more.

We have presented our 2017-18 Customer Annual Report in an “interactive” digital format. If you would prefer an alternate version, contact us on yoursay@yourhousinggroup.co.uk or call 0345 345 0272.

5,700 NEW HOMES OVER THE NEXT FIVE YEARS