A YEAR IN NUMBERS:
Late in 2017, we brought our repairs service in-house and created Fix360, so that we could create and better manage repairs for our homes.
Since the launch, Fix360 has expanded its capacity and capability to provide responsive repairs and empty-home servicing. More than 20,000 repairs were carried out by April 2018.
There are now 110 full-time staff working for Fix360, carrying out more than 1,000 repairs a week.
While there have been challenges, the Fix360 team continues to work closely with Your Housing Group to focus on reducing the impact of repairs on you. We are already seeing
improvements and are confident our Fix360 service will continue to improve.
AMOUNT SAVED BY STANDARDISING OUR REPAIRS SERVICE - £2.5 MILLION
REPAIRS REPORTED - 64,058
REPAIRS COMPLETED - 90.93% REPAIRS SATISFACTION - 64%*
*(MARCH 2018 ONLY)