Page 3

Introduction

Page 4

Message from the Chair

Page 5

Your Housing Groups' Year in Numbers

Page 6

Investment

Page 7

Keeping you safe from fire

Page 8

A Year in Numbers: Repairs

Page 9

A Year in Numbers:
Building New Homes

Page 10

A Year in Numbers: Customer Service

Page 11

A Year in Numbers: Rengenation and Communities

Page 12

Value for Money

Page 13/14

Customer Involvement

Page 15

Delivering better service differently