A Year in Numbers:
With changes to our business and the introduction of an in-house repairs team, we know that communication has been a challenge this year.
We’ve listened to your concerns and as a result, and through our commitment to Working Better, we’ve created more ways for you to talk to us to help improve our relationship with you:
We've already recorded a five-fold increase in the number of people engaging with us via Facebook, and a significant increase in contact via Twitter. Even so, we’re bolstering our Your Response team and additional staff will be joining us in the coming months.
Complaints reported to customer services: 1712
in given timescale: 67%
Average time to answer
customer service calls:
Average handling time on customer services calls: 453 seconds
ASB incidents resolved: 1,891