14/14
  • Pages
01 Progress Annual Report 2021/22
02 Contents
03 Chair's Foreword
04 Group Chief Executive's Foreword
05 Our vision and values
06 Our homes
07 Progress in numbers
08 Investing in homes
09 Supporting independence
10 Creating opportunities
11 Customers at the heart
12 A strong and responsible organisation
13 Our pledges
14 Awards and accreditations

Awards and accreditations


Awards

June 2022

Lancashire Business View Red Rose Awards - Finalists

Business View Red Rose Awards Customer Service category.

March 2022

ITEC Awards 2022 - Winner

Progress Lifeline won the Partnership in TEC award at the ITEC Awards 2022 and was also a finalist in the TEC Hero category.

March 2022

Lancashire Apprenticeship Awards - Winner

The Group was awarded the Diversity and Inclusion Programme award at the Lancashire Apprenticeship Awards for our Project SEARCH work.

November 2021

Markel 3rd Sector Care Awards - Finalists

Progress Lifeline was named a finalist in the Markel 3rd Sector Care Awards in the Collaboration/Integration category.

November 2021

Inside Housing’s UK Housing Awards - Finalists

Our Progress Futures Team was a finalist in the Inside Housing’s UK Housing Awards for the Resident Employment and Training category.

November 2021

North West Employee Engagement Group (NWEEG) Awards - Winners

After being shortlisted in five categories for the North West Employee Engagement Group (NWEEG) Awards - Progress Housing Group in the Corporate Fundraiser and Kindest award categories. Lorraine, a mobile responder for Progress Lifeline for the Kindest award category, the Emergency Home Response Service for Top Team, and Sian from our Supported Living Team for the Awesome Apprentice award category; we won two awards:

• Lorraine Duong, Progress Lifeline Emergency Home Responder, took home the Kindness award after being nominated for her work supporting Progress Lifeline customers in their homes.

• The Group also took home the Corporate Fundraiser award in recognition of our community investment, sponsorship and charity work supporting our communities.

November 2021

CIH Northern Awards - Finalists

We were shortlisted as finalists in the CIH Northern Awards.

· Our Progress Lifeline Emergency Home Response Service for Working in Partnership, and our

· Support Services and Allocations Team for Excellence in Customer Service.

October 2021

Tpas Awards - Finalists

We were shortlisted for two Tpas Awards:

• The Progress Involvement Team in the Team of the Year category, and

• The Progress Futures Team in the Excellence in Engagement in Support and Care category.

June 2021

Housing Heroes Awards - Finalists

We were shortlisted for two Housing Heroes Awards:

• Robert Porter in the Inspirational Leader of the Year category, and the

• Progress Futures Team in the Team of the Year award.

May 2021

Northern Housing Awards - Finalists

We were shortlisted as finalists for the Northern Housing Awards in the categories:

• Best Resident Involvement Scheme, and

• Resident Employment/Training Initiative of the Year

February 2021

Housing Digital Awards Top 30 - Winner

Housing Digital names Progress Housing Group as one of the top 30 housing associations at the forefront of digital transformation.

Accreditations

RoSPA Gold Award for Health and Safety

Disability Confident Employer

ISO9001

Investors in People

Living Wage

Gas Safe

Contractors Health & Safety Assessment Scheme (CHAS)

NICEIC approved contractor

Customer Service Excellence

TEC Quality Certified Organisation

Thanks for reading our report

To find out more, please visit our website.

A huge thank you to all our tenants and customers who agreed to share their 'Life in Progress' story with us.