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  • Pages
01 Progress Annual Report 2021/22
02 Contents
03 Chair's Foreword
04 Group Chief Executive's Foreword
05 Our vision and values
06 Our homes
07 Progress in numbers
08 Investing in homes
09 Supporting independence
10 Creating opportunities
11 Customers at the heart
12 A strong and responsible organisation
13 Our pledges
14 Awards and accreditations

Our vision and values

Our vision

To have a positive impact on people and communities by providing high-quality homes, supporting independence and creating opportunities.

Our values

Progress Housing Group's employees and non-executive directors are committed to working together to achieve the organisation's strategic aims. We have identified the following values below, which underpin everything we do.

People-focused

People are at the heart of our business. By treating everyone fairly and understanding diverse needs and strengths, we can serve people better and provide services and opportunities that positively impact the lives of tenants, customers and colleagues.

Forward thinking

We work together to search for and implement innovative solutions and ideas that overcome challenges faced by our tenants, customers, communities, partners and colleagues.

Genuine

We are open and honest, with a friendly, enthusiastic and energetic way of working, which is true to what we stand for.

Expert

We use our knowledge, expertise and learning to invest in a positive future for all, and aim to excel in all we do to provide the best possible standards of service.

Collaborative

We work in partnership with our tenants, customers, colleagues, local communities and other experts, bringing everyone together to achieve more.

Our homes

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